Log in and set up

Before you can take calls, you need to sign in and make sure your camera and microphone are working. This page walks you through every step.

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Prerequisites

• Your work email address
• Your password (sent by your manager or IT team when your account was created)
• Google Chrome or Microsoft Edge (recommended)
• A headset or speakers and microphone
• Camera (built-in or external webcam)

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Sign in

1. Open your browser and go to your company’s Univerx login URL.
   (If you do not know the URL, ask your manager.)
2. On the Sign in to your account page, enter your Email address and Password.
3. If you want to stay logged in, check Remember me.
4. Click Sign in.

You are taken directly to the Dashboard after a successful login.

Caution

After too many failed login attempts, your account is temporarily locked. You will see the message: “Too many login attempts. Please try again in X minutes.” Wait the specified time, then try again. If the problem persists, contact your IT team.

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Reset your password

If you have forgotten your password:

1. On the login page, click Forgot password?
2. Enter your work email address and submit the form.
3. Check your email inbox for a password reset link.
4. Click the link in the email and enter a new password.
5. Return to the login page and sign in with your new password.

Note

You can also request a password reset from inside the app. Go to Settings → Password and click Send password reset email. A reset link will be sent to your registered email address.

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Allow camera and microphone access

The first time you join a video call, your browser asks for permission to use your camera and microphone. You must allow both for calls to work.

In Google Chrome:

1. When the browser prompt appears, click Allow.
2. If you accidentally clicked Block, click the camera icon in the address bar (top right of the browser window) and change the setting to Allow, then refresh the page.

In Microsoft Edge:

1. Click Allow when prompted.
2. If blocked, click the lock icon in the address bar and set both Camera and Microphone to Allow.

Tip

You only need to allow access once per browser. After that, your browser remembers the setting for your Univerx URL.

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Set up multi-factor authentication (MFA)

Your organisation may require multi-factor authentication (MFA). If it does, you will be asked for a verification code after entering your password.

1. Install an authenticator app on your phone, such as Google Authenticator or Microsoft Authenticator.
2. During setup, scan the QR code shown on screen with your authenticator app.
3. Enter the 6-digit code shown in the app.
4. From then on, enter a new code from the app each time you log in.

Note

If MFA is not required for your account, you will not see this step. Contact your IT team if you are unsure.

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Check your devices

To verify your camera and microphone are working before you take a call:

1. Join any active call or use your browser’s built-in camera/mic test:
   • In Chrome: go to chrome://settings/content/camera and chrome://settings/content/microphone to confirm Univerx is allowed.
2. When on a call, you will see your own video feed if your camera is on.
3. Speak into your microphone — the other participant should hear you.

Tip

If your camera or microphone is not working, check that no other application (such as a Teams or Zoom meeting) is using it at the same time. Close other apps and refresh the browser tab.

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Sign out

When your shift ends:

1. Click your name or profile icon in the left sidebar navigation.
2. Click Sign out.

You are returned to the login page. Your session is closed and no calls will reach you while you are signed out.

Tip

Always sign out when you finish your shift, especially if you share a computer with colleagues.

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What happens next

Once you are logged in and your devices are confirmed, head to the Dashboard to see your customer queue and start taking calls.

Join and run a video call Learn how to accept a call, use camera and mic controls, and handle common issues.